My company employs around 200 people. There is an HR department run by the HR Director who is seriously inadequate in the role. She has a shared PA with other directors and there is also a part time admin assistant. I’d like to know if there are any legal requirements regarding the size of HR department and their legal responsibilities to us as employees. Is there any kind of governing body that they would have to report to (and that we could complain to). I have no complaints about general admin, more to do with the care side that is seriously unsupportive. e.g. one of my staff has needed random time off work to care for a sick relative, and will need more time off whilst the relative undergoes treatment. I emailed HR to ask how to deal with this, after a week a reply from the director said she was going home sick and would deal with it on her return. This was several weeks ago and still hasn’t been sorted, this is typical of the director. Any advice gratefully received!

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